This Privacy Policy explains how Break Bowl ("Break Bowl", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website, place an order or otherwise interact with us. It applies to visitors and customers in the United States and in Brazil. If you are in Brazil, Section 12 describes your rights under the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados, Law No. 13,709/2018, the "LGPD").
1. Who we are
The website is operated by Break Bowl Corp., 60 Shore Dr, Peabody, MA 01960, USA ("Break Bowl"). Break Bowl is the controller of the personal information described in this policy. You can contact us about privacy at lucas.osbp@gmail.com.
2. Information we collect
Information you give us. When you place an order or contact us, we collect:
- Contact details: name, email address and phone number.
- Order details: the products you choose, customizations, order history and notes you add.
- Delivery details: delivery address and instructions, when delivery is available.
- Messages you send us, such as support requests, feedback and reviews.
Payment information. Payments are processed by third-party payment processors. Your full card number is sent directly to the processor and is not stored on our servers. We receive limited information, such as the payment status, the card brand and the last four digits.
Information collected automatically. When you use the website, we and our partners collect:
- Device and connection data: IP address, browser type, operating system and approximate location derived from the IP address.
- Usage data: pages viewed, links clicked, time spent on pages and the site that referred you.
- Cookie and pixel identifiers, as described in Section 5.
We do not collect sensitive personal information, such as health data, biometric data or government ID numbers.
3. How we use your information
We use personal information to:
- Process, prepare, deliver and support your orders.
- Communicate with you about your orders and answer your requests.
- Send you news, offers and promotions, when you have agreed to receive them. You can unsubscribe at any time.
- Understand how the website is used and improve our products, menu and website.
- Measure and personalize advertising, including on social media, as described in Section 5.
- Prevent fraud, protect the security of the website and enforce our Terms of Service.
- Comply with legal, tax and accounting obligations.
4. How we share your information
We do not sell your personal information for money. We share it only with:
- Service providers that work on our behalf, such as payment processors, delivery partners, hosting and email providers. They may use the information only to provide their services to us.
- Analytics and advertising partners, such as Google, Meta and TikTok, through the cookies and pixels described in Section 5.
- Authorities and third parties, when required by law, by court order, or to protect our rights, our customers or the public.
- A successor business, if Break Bowl is involved in a merger, acquisition or sale of assets.
5. Cookies, pixels and similar technologies
We use cookies, pixels and similar technologies, including tools such as Google Analytics, Meta Pixel and TikTok Pixel. They fall into three groups:
- Essential: needed for the website and checkout to work. They cannot be turned off.
- Analytics: help us understand how visitors use the website.
- Advertising: help us measure our ads and show you more relevant ads on other platforms.
Where required by law, including for visitors in Brazil, we use analytics and advertising cookies only with your consent, which you can withdraw at any time. You can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the website from working.
Our website honors the Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information for cross-context behavioral advertising.
6. How long we keep your information
We keep personal information only for as long as needed for the purposes in this policy:
- Order and payment records: for the period required by tax and accounting laws, generally 5 to 7 years.
- Marketing contacts: until you unsubscribe or ask us to delete them.
- Website access logs: for at least 6 months, as required by the Brazilian Internet Civil Framework (Law No. 12,965/2014), and for up to 12 months for security purposes.
After that, we delete or anonymize the information.
7. How we protect your information
We use reasonable technical and organizational measures to protect personal information, such as encrypted connections (HTTPS), access controls and trusted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. In Brazil, we do not process personal data of children under 12 without the specific consent of a parent or legal guardian. If you believe a child has given us personal information, contact us at lucas.osbp@gmail.com and we will delete it.
9. International transfers
Break Bowl and our service providers may process personal information in the United States, in Brazil and in other countries. When we transfer personal information of people in Brazil to other countries, we do so under the mechanisms allowed by Article 33 of the LGPD, such as standard contractual clauses.
10. Your privacy rights in the United States
Depending on the state where you live, such as California, Colorado, Connecticut, Virginia or Texas, you may have the right to:
- Know what personal information we have collected about you and how we use and share it.
- Access and receive a copy of your personal information.
- Correct inaccurate personal information.
- Delete your personal information.
- Opt out of the sale or sharing of your personal information, and of targeted advertising.
To opt out of the sharing of your personal information for targeted advertising, email lucas.osbp@gmail.com with the subject "Do Not Sell or Share My Personal Information", or turn on the Global Privacy Control in your browser.
We will not discriminate against you for exercising your rights. California residents may also designate an authorized agent to make a request on their behalf.
11. How to make a request
Send your request to lucas.osbp@gmail.com. We may need to verify your identity before we respond, for example by confirming details of a recent order. We respond to requests from US residents within 45 days, and to requests from people in Brazil within the deadlines set by the LGPD. If we deny your request, you may appeal by replying to our decision.
12. Your rights under the LGPD (Brazil)
Legal bases. We process personal data of people in Brazil under the following legal bases of the LGPD:
- Performance of a contract, to process and deliver your orders (Article 7, V).
- Compliance with legal or regulatory obligations, such as tax records (Article 7, II).
- Legitimate interest, to improve our services and protect the security of the website (Article 7, IX).
- Consent, for marketing messages and for analytics and advertising cookies (Article 7, I).
Your rights. Under Article 18 of the LGPD, you have the right to:
- Confirm whether we process your personal data.
- Access your personal data.
- Correct incomplete, inaccurate or outdated data.
- Anonymize, block or delete unnecessary or excessive data, or data processed in violation of the LGPD.
- Data portability to another service provider.
- Delete personal data processed with your consent.
- Know the public and private entities with which we share your data.
- Know that you may refuse consent and the consequences of refusing.
- Withdraw your consent at any time.
Contact for data protection matters. To exercise your rights or ask questions about the processing of your personal data, contact our data protection channel at lucas.osbp@gmail.com. You also have the right to file a complaint with the Brazilian National Data Protection Authority (Autoridade Nacional de Proteção de Dados, ANPD).
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page and, if the changes are significant, we will let you know on the website or by email.
14. Contact us
If you have questions about this Privacy Policy, contact us at lucas.osbp@gmail.com or write to Break Bowl Corp., 60 Shore Dr, Peabody, MA 01960, USA.